So far she has managed to get British Gas out to look at the heating system, they are going to remove the old boiler and fit a new one, apparently it can't go in the same place as the old one due to new legislation (the old one is vented through a chimney, and now the must be vented through an external wall).
While they are at it they are also going to sort out a couple of the problem radiators we have, including one with a leak, change the hot water tank and then insure our system for the rest of our lives.
The new boiler will also have a proper time clock on it.
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