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Wednesday, February 17, 2010

Am I Expecting too much?

While on the last call to Comet regarding my complaint and the fact that they have robbed me of £7, I followed the advice of their customer service adviser.

The advice was to write in, but I could do this via their website to speed up the process, and should get a response within 24 hours, here is the quote from their website.

Email

Click here to use our rather clever "Ask a question" service.
We'll do everything we can to get back to you within 24 hours.

Well, its been over 24 hours, and still i have not heard from anyone, not Even from Emma King who had told her head office that she would call me to follow up my complaint regarding her staff.

Am I expecting too much?

I don't think so!

Come on Comet, at least be honest and admit you don't care about your customers.